Risk Assessments including analyzing security threats and vulnerabilities, Technical Troubleshooting, Software Installs/Upgrades/Downgrades, Access Control, Firewalls, System Development Life Cycle & Software Development Life Cycle (SDLC), Networking/LAN/WAN/Cisco, Penetration Testing, Cloud Computing, Security Controls, Intrusion Detection, VPN Configuration, Network Architecture, Routers/Switches, SaaS



MySQL, Linux/Unix, Java Programming, VMWare, Node.js, Wireshark, Nmap, Kali Linux, TCP/IP, Oracle Database



Walden University (M.S.) Master of Science, Information Technology-Information Assurance and Cybersecurity; Graduation May 2018

University of North Carolina at Charlotte (B.A.) Bachelor of Arts, Criminal Justice 1999



Software Support Specialist, Tier I (Work at Home)

Diagnose, Troubleshoot and resolve a wide range of software issues

Asking probing questions, research and rectify problems

Partner with Tier II help desk peers to resolve complex issues that require escalation


Applications: Citrix, Salesforce

Browsers: Chrome, Safari, Firefox, MS Edge, Internet Explorer

Hardware: PC’s, Laptops, Mobile Devices

Platforms: MAC, Windows

Software: LiveLook, Screen Share, Microsoft Office 365


Jackson-Hewitt, Tax Specialist (Charlotte, NC) 2016- 2017

Tax interviews and mitigating clients’ tax liability

Completing accurate tax returns and handle all customer service issues and interactions

Upselling of tax refund related services

Assist with employee scheduling and generates various reports


Metro Staffing, HR Staffing Coordinator (Charlotte, NC) 2016- 2017                 

Assisted with orientation and coordinates the completed all on-boarding, including new hire paperwork

Processed and tracked customer required drug testing, background checks, and security clearance paperwork

Audited time sheets for accuracy

Processed weekly payroll making corrections and rate changes as needed.

Prepared and submitted invoices for processing

Applications used Microsoft Office 365, Outlook


Designer Luxe Bags, E-Commerce Consultant Charlotte, NC) 2009-2016

Tracked site statistics

Optimized SEO to bring greater traffic

Focused on bottom line growth for the company

Created strategies and guided client through well detailed plan


Comcast, Technical Support Specialist (Charlotte, NC) 2011

Troubleshooting customer questions and problems in a diverse high-energy call center

Discerned nature of customer and directed to areas of technical support

Executed relationship-selling strategy of products and services

Scheduled installations of new services


Family Dollar Corporate Office, Sales Auditor (Matthews, NC) 2008-2010

Reconciled Store Bank Accounts

Cash, Check, Credit Card Reconciliations

Resolved Discrepancies with Store Personnel



United Nations Association-Western North Carolina


Walden Women in Technology